Privacy Policy

Effective Date: April 25, 2025

1. General Provisions

1.1. These Terms of Use (“Terms”) govern the relationship between ASB Trade LLC (“Company”) and any individual or legal entity (“User”) visiting and/or using the website https://asbtrade.ge/ (“Site”).
1.2. By using the Site, the User confirms full acceptance of these Terms. If you disagree with any provision, please discontinue use of the Site.

2. Definitions

• Site – the website https://asbtrade.ge/ and all its sections.
• Content – any text, images, video, software, databases, design, logos, or other materials posted on the Site.
• Personal Data – any information by which a User can be directly or indirectly identified, including but not limited to name, address (postal and/or physical), email, phone number, delivery details, and other data provided by the User.

3. Use of Content

3.1. All Content on the Site is protected by copyright and related rights.
3.2. Copying, distribution, or modification of Content is permitted only with the Company’s written consent or under a clearly stated license (e.g., Creative Commons).
3.3. Without the Company’s consent, it is prohibited to:

• reproduce or publish materials for commercial purposes;
• modify original materials;
• use the Company’s trademarks or logos in a way that may mislead third parties.

4. Registration and Account

4.1. Certain Site features (including order placement) may require registration. During registration, the User provides accurate information, including name, phone, email, and delivery address.
4.2. The User is responsible for safeguarding their password and for all activities under their account.

5. Liability of the Parties

5.1. The Company does not guarantee:

• uninterrupted Site operation;
• completeness or accuracy of the Content;
• absence of viruses or harmful code.
  5.2. The Company is not liable for:
• any damages arising from use or inability to use the Site;
• losses caused by third-party actions or changes to legislation.
  5.3. The User undertakes not to compromise Site security, including not introducing malicious code, conducting DDoS attacks, or scraping Site data.

6. Links to External Resources

The Site may contain links to third-party websites. The Company is not responsible for the content or privacy practices of those sites.

7. Changes to the Terms

The Company reserves the right to unilaterally amend these Terms. Changes take effect upon publication. Users are advised to review the Terms regularly.

8. Governing Law and Dispute Resolution

8.1. Disputes shall be resolved through negotiation.
8.2. If negotiations fail, disputes shall be submitted to the competent courts of Georgia.
8.3. These Terms are governed by the laws of Georgia.

9. Contact Information

ASB Trade LLC
109 Tsotne Dadiani St., Tbilisi, Georgia
E-mail: [email protected]
Phone: +995577314243

Privacy Policy (GDPR)

Effective Date: April 25, 2025

1. General Provisions

1.1. This Policy sets out how we collect, use, and protect Personal Data of Users of https://asbtrade.ge/.
1.2. The Company is the “Controller” under EU GDPR and Georgian data protection law.

2. What Data We Collect

• Registration Data: name, email, phone number, company name.
• Address Data: postal and/or physical delivery addresses.
• Technical Data: IP address, browser type, cookies, timestamp.
• Additional Data: information provided in feedback forms, subscriptions, or orders.

3. Purposes and Legal Bases for Processing

4. Data Sharing with Third Parties

4.1. We may share data with:

• service providers and partners supporting the Site and order delivery;
• government authorities upon lawful request.
  4.2. Sharing is limited to what is necessary for the specific purpose and conducted under appropriate safeguards.

5. Cookies and Similar Technologies

5.1. The Site uses cookies for functionality, analytics, and targeting.
5.2. Users may disable cookies in browser settings; some Site features may become unavailable.

6. Data Retention

6.1. Personal Data is retained only as long as necessary for processing purposes, but no longer than 5 years from last interaction, unless longer retention is required by law.
6.2. Analytical data (logs, cookies) is retained for up to 2 years.

7. User Rights

Users have the right to:

• obtain confirmation of data processing and access their data;
• request correction of inaccurate data;
• request deletion (“right to be forgotten”) if no legal basis for further processing exists;
• restrict or object to processing;
• request data portability;
• withdraw consent at any time without affecting legality of prior processing.

8. Data Security

We implement technical and organizational measures to protect data from unauthorized access, loss, or damage, including:

• HTTPS encryption;
• access controls and logging;
• regular software updates and antivirus protection.

9. Contact for Questions or Complaints

For inquiries or to exercise your rights, please contact:

• E-mail: [email protected]
• Phone: +995577314243
• Address: 109 Tsotne Dadiani St., Tbilisi, Georgia

Return & Exchange Policy

Effective Date: April 25, 2025

1. General
   1.1. This Return & Exchange Policy (the “Policy”) governs the procedure for returning and exchanging products purchased on https://asbtrade.ge/.
   1.2. The right to return applies to all products purchased by consumers, except products of improper quality (with visible defects) and items listed in Section 7.
2. Return Period
   Consumers may return products of proper quality within 14 calendar days from the date of receipt without giving any reason.
3. Return Conditions
   To be eligible for return, an item must meet all three conditions:
   • original packaging, tags, and seals intact;
   • unused, with no mechanical or operational damage;
   • preserved commercial appearance, completeness, and all accompanying documents (receipt, warranty card, manual).
4. Return Procedure
   4.1. The consumer notifies the Company of the return request by emailing [email protected] or calling +995 577 314 243, providing:
   • order number and date;
   • product name and SKU;
   • reason for return (if product is defective).
5. Return Shipping Costs
   5.1. For returns of products of proper quality, the consumer pays the return shipping cost.
6. Refund Process & Timing
   6.1. Refunds are issued using the original payment method (bank transfer, card) within 14 calendar days after receipt and inspection of the returned item.
   6.2. Payment system fees charged at the time of purchase will also be refunded in full.
7. Non-Returnable Items
   The following items are not eligible for return:
   • custom-made or made-to-order products;
   • opened consumables (batteries, cables, cartridges, etc.);
   • items with broken packaging or seals;
8. Exchange
   8.1. Exchanges are possible if the replacement item is in stock.
   8.2. The exchange procedure follows the same steps as returns: the consumer returns the unwanted item and places a new order.
9. Contact
   For questions about returns or exchanges, please contact:
   • E-mail: [email protected]
   • Phone: +995 577 314 243
   • Return Address: 109 Tsotne Dadiani St., Tbilisi, Georgia